Before anyone calls, they read your reviews. I look after your reputation on Google: more genuine reviews from happy customers, a good reply to every review and reports on reviews that violate Google's guidelines.
An easy way for happy customers: QR code or link, the request at the right moment.
No bought reviews. They break Google's rules and get noticed.
02
A good reply to each one.
A personal reply to every review, in your voice.
Calm and factual with criticism. New customers see: someone here cares.
03
Report unfair reviews.
I check critical reviews for violations of Google's guidelines, such as spam or insults.
I report them to Google and follow up. Whether they're removed is Google's decision.
The difference
A bad impression costs customers every day.
✕Few reviews, the latest months old.✓New, genuine reviews on a regular basis.
✕Criticism is left unanswered.✓Every criticism gets a factual reply.
✕Unfair reviews just stay up.✓Violations are reported to Google.
✕Happy customers never think to leave a review.✓Happy customers get an easy way to do it.
✕Argumentative replies put people off.✓Replies that win over new customers.
✕Nobody keeps track.✓A monthly overview of your reputation.
What's included
Everything for your good reputation.
Collect
QR code and review link
Stand or card for the counter
Template for asking via WhatsApp or email
Tips for your team
Reply
A reply to every review
Personal, not off the shelf
Factual with criticism
Fast, while it's still fresh
Report
Checking critical reviews
Reporting violations of Google's guidelines
Following up until Google has decided
Honest assessment of what has a chance
Overview
Monthly report
Average and count at a glance
What customers praise and what bothers them
One fixed point of contact
How it works.No surprises.
01First call
30 minutes on the phone. Free and with no obligation.
02Quote
Three days later, on a single A4 page. Fixed price.
03Build
You see every stage. No endless loops.
04Start
Tested on mobile and desktop. Then we go live.
05Ongoing care
I stay on it. And you have my mobile number.
Questions?Answers.
Can you get bad reviews removed?
Only Google can remove reviews. I check every critical review and report the ones that violate Google's guidelines, for example spam, insults or reviews without real customer contact. At least as important: I make sure your happy customers leave reviews. Then a single bad review hardly carries any weight.
Is that legally okay?
Yes. I only report violations of Google's own guidelines, through the channels Google provides for this. That isn't legal advice. If it comes to legal action, a lawyer is the right person to talk to.
Can I reward customers for reviews?
No. Vouchers or discounts for reviews violate Google's guidelines. Asking is allowed, rewarding isn't. I show you how to ask kindly and at the right moment.
How many new reviews can I expect?
That depends on how many customers you have and how regularly they're asked. I don't promise a fixed number. But with a simple process, noticeably more happy customers leave a review.
Do you write the replies for me?
Yes, in your voice. Whether you approve every reply first or I publish it directly is up to you.
What does it cost?
That depends on what you need. In the free first call I look at your reviews, and afterwards you get a clear quote on a single A4 page.
Do you also work with businesses further away?
Yes. I'm based in Ludwigsburg but work with businesses all over Germany. Calls happen by phone or video, which saves you time. If you're nearby, I'm also happy to drop by.
Tap three questions, then send me everything with one tap via WhatsApp or email. Nothing is stored.
The stars show the average of my Google reviews. I do not check myself whether reviewers were customers; Google has its own rules against fake reviews.
With Google Analytics I can see, anonymously, which pages get read. That helps me make the site better. Only with your consent, which you can withdraw any time via “Cookie settings” at the bottom of every page. More in the privacy policy (German).
